Privacy Policy

Privacy

This Privacy Policy explains in general terms how LuxAura protects the privacy of your personal information. It also sets out the matters which we are required to disclose to individuals under the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). We encourage you to read this policy carefully so that you understand our information handling practices.

Collecting Personal Information About You

In order to provide our customers with our products and services, we may collect and use personal information about you. If we are not provided with all the personal information we request, we may not be able to supply you our products or provide you with our services.

Generally, the type of personal information we collect about you includes your name, mailing address, telephone number and email address. We may also collect information about your window treatment requirements, property details, and preferences.

How We Collect Personal Information

We generally collect your personal information directly from you. For example, we collect personal information about you when you:

• Contact us by phone, email, or through our website
• Request a quote or consultation
• Submit an enquiry form
• Visit our showroom or attend a home consultation
• Subscribe to our newsletter or communications

Purpose for Collection, Use, and Disclosure

We collect, hold, use and disclose personal information so we can:

• Provide our products and services to you
• Respond to your enquiries and requests
• Process quotes and orders
• Arrange consultations and installations
• Communicate with you about your orders
• Improve our products and services
• Send you information about our products and services (with your consent)
• Meet our legal obligations

Disclosure

We may disclose your personal information to our service providers and contractors who help us supply our products and services, such as installation teams, measurement technicians, and payment processors. We will not use or disclose personal information unless you have consented, or the disclosure is required or permitted by law.

Storage and Security

We take all reasonable steps to protect personal information held from misuse, loss, and unauthorized access, modification or disclosure. We use physical security procedures and restrict access to electronic records. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities.

Marketing

We may use personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product offerings, promotions, and general information about LuxAura.

If you prefer not to receive marketing information, you can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

Access and Correction

If you want to know what personal information we hold about you, you are welcome to request access by contacting us using the details below.

If you believe the personal information we hold about you is incorrect, incomplete or inaccurate, please let us know and we will take reasonable steps to correct it.

Cookies and Online Data Collection

Our website may use cookies to improve your browsing experience. Cookies are small amounts of information sent from our web server to your computer. These cookies help us remember your preferences and understand how you use our website.

You can refuse cookies through your browser settings. However, this may affect your experience on our website.

Changes to Our Privacy Policy

We may review and update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to check this page regularly to stay informed about how we protect your information.

No Disclosure to Overseas Recipients

We do not disclose personal information to overseas recipients. All your information is stored and processed within Australia.

How to Contact Us

If you have any questions about our privacy practices or wish to access or correct your personal information, please contact us:

We will endeavour to respond to your concerns as quickly as possible, typically within 5 business days.