Terms of Service
These Terms outline how LuxAura provides services, handles enquiries, and manages custom orders. Please review them carefully before submitting a quote request or placing an order.
1. Services & Engagement
LuxAura provides in-home consultations, custom fabrication, and installation services for window treatments. A request for quotation does not create a binding contract. A contract is formed once a written order is accepted, including confirmation of scope, pricing, and installation dates.
2. Quotes, Deposits & Payments
- Quotes remain valid for 30 days unless otherwise stated.
- A 50% deposit is typically required to commence production, with the balance due on or before installation.
- Changes requested after materials are ordered may incur additional costs or revised delivery timelines.
3. Site Access & Responsibilities
Clients are responsible for providing safe access to the installation site and notifying us of any hazards. If a scheduled installation cannot proceed due to site conditions, a return visit fee may apply.
4. Warranty & Aftercare
All LuxAura products carry up to 5 years workmanship warranty*. Warranty claims require proof of purchase and assessment by our service team. Damage caused by misuse, incorrect maintenance, or unauthorised modifications is excluded.
*Warranty period varies by product type and installation conditions. Standard products are covered for up to 5 years from the date of installation. Premium and motorised products may have different warranty terms. Full warranty details are provided at the time of purchase.
5. Limitation of Liability
To the extent permitted by Australian Consumer Law, LuxAura is not liable for indirect or consequential loss. Our total liability is limited to repairing, replacing, or refunding the affected product or service.
6. Images & Product Representation
Product Images: All product images displayed on this website are for illustrative purposes only and may not represent the actual appearance of the final product. Images may be stock photography, artist renderings, or examples from similar projects.
Colour Accuracy: We make every effort to display colours accurately, however actual product colours may vary from what appears on your screen due to monitor settings, lighting conditions, and manufacturing variations. Screen representations are approximate and should be used as a guide only.
Product Samples: We strongly recommend reviewing physical fabric and material samples before placing your final order. Samples can be arranged through your free consultation.
Final Specification: The final appearance, colour, and texture of your custom window treatments will be confirmed through physical samples and your signed approval prior to manufacturing.
By placing an order, you acknowledge that you have had the opportunity to review physical samples and that the final product may differ from website imagery.
7. Contact Us
If you have questions about these Terms, please contact us before placing an order.
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